Refund policy

30 Day ATP Science Product Guarantee. 

At ATP Science we understand it’s important that you are completely satisfied with your online purchase. That’s why we have tried to make our returns process as smooth as possible.

Received a faulty product or changed your mind?

Simply contact our customer service team via email or our online chat within 7 days of receiving your order and we can assist with your product return. Please provide your name, order number and return reason, and our team will provide our return address.

Didn’t receive your order?

In the unlikely event your order did not arrive please contact our customer service team with your name and order number for further investigation.

All refunds or replacements will be processed within 3 business days of being received back to our warehouse. Our Customer Service team will notify you when your goods have been received and update you throughout the return process.

*Note all items must be unopened with all packaging in their original condition. All items must be returned to us within 30 days of when your return query was raised. We can not accept returns for any products purchased through any third parties and is only applicable to orders made on atpscience.com or atpscience.com.au.

Exceptions / Non-returnable / Non-refundable Items*

Unfortunately, we will not accept returns on final sale item(s) or gift cards unless deemed as a faulty product.