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Returns & Exchange Policy

We want to make sure you love your ATP products as much as we do. That’s why we have a simple returns policy, to make sure if you aren’t satisfied with your product, you can return it.

No Questions Asked Refund:

You can return any unopened product for a full refund (minus the standard cost of shipping the original order to you of $9.95) within 60 days of purchase.

30 Day Return Policy:

If you just can’t stomach the flavour or have had an adverse reaction to one of the products below, then you are welcome to return it to us (at your cost) for a store credit (minus the original shipping cost), within 30 days of purchase.

  • NOWAY® Powders – Must have 5 (or less serves) used.
  • Infrared – Must have 3 (or less serves) used.
  • Oils – Must have 4 (or less serves) used.
  • GutRight – Must have 3 (or less serves) used.
  • Amino acids – Must have 3 or less serves used.
  • Capsulated products – Must have less than 10% used.
  • NOWAY® Bars – Box purchases only – Eligible with a maximum of TWO bars consumed in mixed boxes and ONE in single flavour box purchases.
  • NOWAY® Deserts – Box purchases only – Eligible with a Maximum of TWO sachets consumed in mixed boxes and ONE in single flavour box purchases.

Please note:

By sending back items to us, you do so at your own risk. We will not be liable if your item is lost or damaged during transit upon its return to us.

Before a Refund or Exchange can be issued, Photos of the Item / Items must be provided before they are shipped back to us.

ATP Science Capsulated Products:

Hormonal profiles can typically take 1-3 months to regulate and implement change in the body. When beginning any products from our range we recommend for best results to allow this time. It is recommended to cycle the ARTG Listed product range every 12 weeks, with a 1-month break. This allows your body the time to adjust to the product and implement corrections, while the month break off the product encourages the endocrine system to begin implementing these corrections on its own accord in conjunction with a healthy diet and adequate exercise. It can also take a few weeks to start feeling/seeing the benefits of taking these products (although everyone is different and will respond in different timeframes).
If you have started on one of our capsulated products and are experiencing some breakouts from allergic reactions or salicylate sensitivities please stop use and contact us below.

Damaged or Incorrect Products:

If we have stuffed up, or the shipping carrier has broken something contact us immediately to organise a replacement, photos will need to be provided.

For any orders that claim to have missing products, we will conduct a full investigation.  If we are found to be liable you will be sent replacement products. Please note that no refunds will be given.

Samples or Free Gifts with Purchase:

Samples and/or gifts with purchase cannot be exchanged or refunded.

Discount/Coupon Code Usage:

Please note that if you have a discount/coupon code it must be used at the time of purchase, refunds will not be issued after the purchase has been made.

Frequently Asked Questions

I don't like the taste or the performance

If you don’t like the taste or performance of one of our products, you may be entitled to a refund for a product you have purchased from ATP Science’s Online Store, visit https://au.atpscience.com/returns/ to find out the terms and conditions for requesting a refund.

What's your return policy?

ATP Science’s Online Store has a return policy for all orders. You can find out all you need to know by visiting https://au.atpscience.com/returns/

Can I get a refund?

If you wish to refund an unopened product, you may be entitled to a full refund (minus the shipping cost) if claimed and returned within 60 days of purchase.

If you don’t like the flavour of the product, you may be entitled to a refund within 30 days of purchase. Visit https://au.atpscience.com/returns/ for more information on how you can obtain a refund, the terms and conditions and other important information.