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Shipping

Australian Online Orders

ATP Science offers a flat rate standard shipping option to all Australian customers. We use a few different courier options depending on your location and will always allocate the best option for getting your parcel to you safely and most importantly, quickly.  We use the following couriers:

Australia Post
Couriers Please
TOLL
TNT

Our Shipping Options Offered to Customers are:

  • Australian Flat Rate Shipping (2-14 working days): $9.95
  • Express Shipping (1-5 Working Days): $15.00
  • Free Standard Shipping on all orders over $150.00

 

Tracking Your Order:

Australia Post: www.auspost.com.au/track/track.html

Couriers Please: https://www.couriersplease.com.au/

TOLL: https://www.mytoll.com/

TNT: https://www.tnt.com/express/en_gc/site/shipping-tools/track.html

ATP Science aims to get all orders dispatched within 1-2 business days of you placing your order. ATP Science do not ship orders on public holidays and/or weekends.

ATP Science does not take responsibility for any delays of your parcel/order from the moment it is handed to the courier driver.

ATP Science does not take responsibility for parcels that have been given an authority to leave on the premises (examples include but are not limited to; leave at the front door, leave over the fence, leave on front porch etc).

Orders from International Customers (excluding USA)

ATP Science offers a flat rate standard shipping option to all International customers. We use Australia Post and DHL for all of our parcels shipped overseas (excluding USA).

  • Flat rate shipping (5-10 Working Days): $9.95.
  • Express Shipping (3-5 Working Days): $15.00

Track your Order:
Australia Post: www.auspost.com.au/track/track.html
DHL: http://www.dhl.com.au/en/express/tracking.html
TOLL: https://www.mytoll.com/
TNT: https://www.tnt.com/express/en_gc/site/shipping-tools/track.html

ATP Science aims to get all orders dispatched within 1-2 business days of you placing your order. ATP Science does not ship orders on public holidays and/or weekends.

ATP Science does not take responsibility for any delays of your parcel/order from the moment it is handed to the courier driver.

International Customers Please Read the Below:

Import taxes: You may have to pay import taxes and/or customs duties. You may also be required to pay a brokerage (handling) fee for the shipment. These charges are separate from your shipping charge and you will be billed directly for them via the shipping carrier. These shipping and tax rates vary from country to country and also depend upon the products being ordered. ATP Science has no control over these charges.

Declaration of Value and Product Description: International shipments are processed with a commercial invoice as required to ship internationally. Customs may make additional requests based on local laws and regulations. Due to the complexity of some requests, we cannot guarantee that the additional information requested will be provided. The requests may differ depending on the order value, regulations, and other unpredictable factors.

Your shipping address, phone number, and email address: Please make sure your shipping address, phone number, and email are full and complete. The phone number or email may be used by the shipping company to contact you in case they have problems delivering your order. ATP Science is not responsible if you incorrectly enter your address on your order and will not be responsible for your parcel if it is incorrectly delivered because of this.

Customs & Regulatory information: ATP Science will not be liable for packages refused or held by customs for delivery. ATP Science does not take responsibility for any extra charged to the customer by customs/duty/VAT.

Address or other customer error: If a package is returned to ATP Science due to an address error (or any other error) made by the customer, the customer will be responsible for any shipping fees incurred.  This includes all unclaimed deliveries that are returned to sender. A store credit will be issued on returned orders minus the cost of shipping.

Violation of laws: If a package is returned to ATP Science due to a violation of a country’s laws or import regulations, the customer will be responsible for any and all fees billed to ATP Science as a result. A refund will be issued for merchandise only, upon receipt of the returned package. If an order is seized and destroyed by customs due to regulatory issues, the customer will not receive credit for the merchandise or shipping cost.

Notes on returned packages: If an order is rejected by customs or unable to be delivered, and the cost to return the goods is greater than the value of the goods, ATP Science will instruct the carrier to abandon the package. The customer will not receive a refund for the order or shipping cost.
If a delivery is rejected by the customer unwilling to pay the duties or taxes, ATP Science will only accept the rejected order if the value of the package is more than the cost of ALL shipping costs incurred. If the cost to return the items exceed the cost of goods then ATP Science will instruct the agents to destroy the package and no refund will be available (and you may still be liable to pay your customs duties and taxes). If we do accept the return of the goods the refund will be the total of the order minus the total shipping costs (which in some cases is expensive).

We request that you contact your customs office and ask about import regulations and restrictions before placing your order. It is important for you to become familiar with Customs policies for your specific country before ordering.

Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, the delivery being delayed or even returned. Please check with your Customs office to see if your country permits the shipment of the products you are planning to order from us and if any additional licenses or permits are needed.

Frequently Asked Questions

Is ATP Science Australian owned and operated?

Yes. We are proud to be able to conduct all of our research, formulation, production, manufacturing, packaging and distribution from our facilities and other factories located within Australia.

Are ATP Science nutritional supplements natural?

Yes they are 100% natural. One thing that we wholeheartedly believe in above all else, is that ‘nature knows best and science proves it’! At ATP Science we continue to push the boundaries of what the natural world can provide us in terms of nutritional supplements for our health.

Can I buy ATP Science sports supplements from my local supplement store?

Yes you can. ATP Science all natural supplements are stocked by trusted retailers across Australia. Follow the link to find a store location near you, or alternatively you can buy sports supplements online and we will ship them directly to you.

Do you have a rewards or loyalty program?

Yes, we have The ATP Point Hoarders program. Orders placed on ATP Science’s online store provide account holders with ATP Points. These points will be rewarded with each transaction to account holders only (not for Guest Checkout). Every dollar spent grants 1 ATP point. 50 ATP point equals $1.00 of in-store credit.

How do I apply my discount code?

Discount codes can be applied on the ATP Science online store at the checkout page. On the checkout page, click/tap the option labelled ‘Have a Coupon?’, enter the coupon code into the box that appears and click/tap ‘APPLY COUPON’. If you experience any issues, at any time, please feel free to contact our friendly customer service team via online website chat or by sending a message via the contact form at https://au.atpscience.com/contact-us/

How much is delivery to me?

ATP Science’s Online Store has a few delivery options from standard shipping to express shipping. Orders over $150 have free standard shipping, which takes 2 – 14 working days (dependent on your state and suburb), to deliver to your address. Orders under $150 have a $9.95 shipping fee for standard shipping. Express shipping delivers your order to you within 1 – 5 working days (dependent on your state and suburb) for a fee of $15.00. The free shipping for orders over $150 does not apply to express shipping.

How do I make an order?

You can make an order on ATP Science’s Online Store by browsing any of our products, adding products you like (for some products you may need to select size/quantity and/or flavour) to your shopping cart.

To complete your order simply click the checkout cart in the top right of the screen, and click/tap the Green button ‘CHECKOUT’. At the checkout page, enter your details, delivery & shipping address. Select the preferred payment & shipping method. Read the online stores Terms and Conditions and then Click/Tap the checkbox to tell us that you have read and agreed. Finally, click/tap the button ‘PLACE ORDER’ to make your order.

How can I pay?

ATP Science’s Online Store accepts multiple payment options including credit card, debit card, PayPal, direct deposit and Afterpay.

How much does delivery cost to my address?

All orders have a flat shipping rate for Standard Shipping (2 – 14 working days) and Express Shipping (1 – 5 working days).

Standard Shipping (orders over $50) – Free Shipping

Standard Shipping (orders under $50) – $9.95

Express Shipping – $15.00

Do you ship internationally?

ATP Science Australia currently ships from its online store to Australia, New Zealand, Malaysia and Japan. If you are a resident of the United States of America or Canada, you can order directly through our US website www.atpscience.com . If you are a resident of New Zealand and would like to shop local, you can order direct from Supplement Solutions https://www.supplementsolutions.co.nz/collections/atp-science OR Sports Fuel https://www.sportsfuel.co.nz/collections/atp-science. If you are a resident of the United Kingdom, you can order direct from Prolife Distribution https://www.prolifedistribution.co.uk/atp-science-m355.

My order has not arrived on time!

If your order has arrived outside of our delivery times please contact our friendly customer support team, either via the ‘contact us’ page https://au.atpscience.com/contact-us/ or via the live chat function.

I don't like the taste or the performance

If you don’t like the taste or performance of one of our products, you may be entitled to a refund for a product you have purchased from ATP Science’s Online Store, visit https://au.atpscience.com/returns/ to find out the terms and conditions for requesting a refund.

What's your return policy?

ATP Science’s Online Store has a return policy for all orders. You can find out all you need to know by visiting https://au.atpscience.com/returns/

How do I request a return?

All the information you need to request a return from ATP Science’s Online Store can be found by visiting https://au.atpscience.com/returns/

Can I get a refund?

If you wish to refund an unopened product, you may be entitled to a full refund (minus the shipping cost) if claimed and returned within 60 days of purchase.

If you don’t like the flavour of the product, you may be entitled to a refund within 30 days of purchase. Visit https://au.atpscience.com/returns/ for more information on how you can obtain a refund, the terms and conditions and other important information.

How do I make a purchase?

You can make a purchase on ATP Science’s Online Store by browsing any of our products, adding products you like (for some products you may need to select size/quantity and/or flavor) to your shopping cart.

To complete your purchase, simply click the checkout cart in the top right of the screen, and click/tap the Green button ‘CHECKOUT’. At the checkout page, enter your details, delivery & shipping address. Select the preferred payment & shipping method. Read the online stores Terms and Conditions and then Click/Tap the checkbox to tell us that you have read and agreed. Finally, click/tap the button ‘PLACE ORDER’ to make your purchase.

What payment methods do we accept?

ATP Science’s Online Store accepts multiple payment methods including credit card, debit card, PayPal and Sezzle

Do you ship internationally?

ATP Science currently ships from its online store to residents of the United States of America and Canada. If you are a resident of the Australia, Malaysia and Japan, you can order directly through our Australian website www.au.atpscience.com . If you are a resident of New Zealand you can order direct from Supplement Solutions https://www.supplementsolutions.co.nz/collections/atp-science OR Sports Fuel https://www.sportsfuel.co.nz/collections/atp-science. If you are a resident of the United Kingdom, you can order direct from Prolife Distribution https://www.prolifedistribution.co.uk/atp-science-m355.

Will I need to pay customs or import taxes?

We ship all of our US and Canadian online orders from our warehouse in Dallas Texas.  Therefore if you are located within the United States you will not be charged customs fees.  If you are located in Canada you may be subject to customs fees.  Find out more on these fees here https://atpscience.com/shipping/

How do I track my order?

Once your order has been dispatched from our warehouse you will be emailed a tracking number, orders are shipped with one of two freight companies, FedEx and USPS, please refer to the below links when tracking your order:
https://www.fedex.com/apps/fedextrack/
https://tools.usps.com/go/TrackConfirmAction_input

If for some reason you cannot locate your tracking email, please contact our friendly customer support team, either via the ‘contact us’ page https://atpscience.com/contact-us/ or via the live chat function.

How long before my delivery arrives?

Orders are dispatched 24-48 hours (working days) after the order has been placed.  Shipments can then take anywhere from 2-14 working days to arrive depending on where you are located.  For more information on shipping please refer to our shipping page here https://atpscience.com/shipping/ or contact our friendly customer support team, either via the ‘contact us’ page https://atpscience.com/contact-us/ or via the live chat function.

How do I apply my promotional, gift card or discount code?

Discount codes can be applied on the ATP Science online store at the checkout page. On the checkout page, click/tap the option labelled ‘Have a Coupon?’, enter the coupon code into the box that appears and click/tap ‘APPLY COUPON’. If you experience any issues, at any time, please feel free to contact our friendly customer service team via online website chat or by sending a message via the contact form at https://atpscience.com/contact-us/

Can I make a change to an order?

Once your order has been placed we cannot make any guarantees that changes can be made to your order, however please contact our customer support team to find out if there is anything that we can do to change your order for you.  You can contact our friendly team either via the ‘contact us’ page https://atpscience.com/contact-us/ or via the live chat function.

The item I want is out of stock?

We are constantly restocking our range of products, please contact our friendly customer support team to find out when the out of stock products may be back in stock.  You can contact our friendly team either via the ‘contact us’ page https://atpscience.com/contact-us/or via the live chat function.

Is my personal information kept private?

Your personal information is kept private as per ATP Science’s Privacy Policy. Find out more about our Privacy Policy by visiting https://atpscience.com/privacy-policy/