We first seek to understand where your health is at right now by analysing your symptoms and having an in-depth discussion about what you’re experiencing or perhaps what goals you might have in mind! This will reveal the underlying issues/patterns or priorities we need to resolve which may involve interpretation of further pathology & functional testing. We create a unique individualised protocol combining food, lifestyle advice and supplementation that is specific to you and your needs.
We are a team of qualified Nutritionists, Naturopaths, Homeopaths, and Scientists with a combined experience of over 50 years in the health industry. Our core belief is that no 2 people are the same in their biochemical make-up, and as such everyone deserves an individual approach to health, which is why we get results.
Nicole is a qualified Naturopath, Nutritionist and Herbalist with close to 6 years in clinical practice. Nicole began her career in the wellness industry over 18 years ago as a personal trainer, after time as an athlete.
She then moved over to the natural medicine industry, driven by a desire to help people take control of their health and put the power of choice back in their hands. She uses a combination of diagnostic tools including functional testing, alongside nature’s herbs and nutrients to restore balance to the body.
She looks forward to assisting you in your journey back to wellness.
Adv. Dip. (Nat.), Adv Dip (Nutr.), Adv. Dip. (Whm)
Book Initial or Follow up consultation. Pay and follow the link in the email to the booking calendar
Select a date and time to secure your appointment
Complete the emailed questionnaires and submit 48hours before your appointment
Attend the scheduled appointment via Zoom video conference
Sessions Available 8am - 2pm AEST (QLD-Brisbane time)
Monday - Friday
If you are outside of Australia please make note of the time difference.
This consultation will go for a maximum of 60 minutes and is focussed on learning more about you to help inform the creation of a protocol to assist you with reaching your health goals.*
A 1 hour follow up is for existing clients who need an extended amount of time to review and discuss functional testing results or protocol adjustments. Functional testing is different to pathology tests which can general be reviewed and discussed in a 30 minute appointment.
This is also necessary if your circumstances have dramatically changed since your initial consultation or you have not had an appointment for more than 3 months.
If you are booking to discuss functional test results you will need to book a 1 hour extended follow –up.
A 30-minute follow-up is for if you are having consistent appointments with your practitioner and need minor protocol adjustments or have further questions that require more research to be applied to your case.
We recommend checking with your practitioner to make sure this is appropriate firstname.lastname@example.org before booking in for this appointment.
*Please note that this is a complementary health service. Please check any recommendations with your healthcare professional if you have any serious health conditions and/or taking prescribed medications, this service does not aim to replace the advice you are receiving from your primary healthcare professional. Referrals may be made if we are unable to assist with your particular health concern and specialised advice is indicated.
We would love to hear from you. Click the button below, send us your question and we will get back to you very shortly.
What do I need to do before my appointment?
It is important to read your appointment confirmation email as this contains all necessary pre-appointment information and will contain your intake forms which need to be submitted at least 48 business hours before your appointment. If you have booked your consultation and have not received your confirmation email please check your spam/junk mail folder as it can often be filtered into this section. If you have any further questions please email email@example.com
Where do I find the intake forms and how do I get my intake forms to you?
The confirmation email that you receive after you have booked your appointment (please check your spam/junk mail folder as it can often be filtered into this section) contains links which will allow you to fill in your online intake forms.
I am having an issue completing my intake form, what can I do?
1. We recommend using google chrome when accessing the links below as we have experienced issues with other browsers in the past.
2. If you are attaching test results and this is a large file it may prevent the questionnaire from successfully submitting, in this case it would be best to send your test results separately to firstname.lastname@example.org. Please submit PDF documents only, we do not accept jpeg files. If you have printed copies and don’t have access to a scanner you will find some tips for easily creating PDF files under the FAQ “How can I create a pdf file using my mobile phone”.
How can I create a pdf file using my mobile phone?
You can use your phone to do this by downloading a scanner application if you have an android phone. If you have an iPhone you can follow the below instructions using your notepad application:
Scan a document
Open a note or create a new note.
Tap , then tap Scan Documents.
Place your document in view of the camera on your device.
If your device is in Auto mode, your document will be automatically scanned. If you need to manually capture a scan, tap or one of the Volume buttons.
Drag the corners to adjust the scan to fit the page, then tap Keep Scan.
You can add additional scans to the document or tap Save when you're done.
How do I use or download Zoom?
The instructions below will help you connect to your zoom meeting smoothly.
1. Click on the zoom meeting link provided in this email. If you don’t have zoom downloaded on your phone please follow the prompts on your screen to download zoom. To continue with joining the meeting you will be prompted to enter the password provided above with the meeting link.
2. When joining the meeting you will have 3 messages pop up on your screen:
"Zoom" would like to access the microphone- select OK
"Zoom" would like to access the camera- select OK
To hear others please join audio- select call using internet audio
If you don’t choose these options you will not be able to see or hear your practitioner. If you are still having an issue with video or audio be sure to check the bottom of the zoom screen to ensure that the audio and video icon have been selected as on. If they have a strike through them please touch the icons to reactivate.
1. You will need to ensure that your computer has both a camera connected (or built in) and a microphone or phone headset plugged in to use your computer. To continue with joining the meeting you will be prompted to enter the password provided above with the meeting link.
2. Click on the zoom meeting link provided in this email. If you don’t have zoom downloaded on your computer please follow the prompts on your screen to download zoom.
3. When you join the meeting please select join computer with audio when prompted and follow the instructions to check video and audio
4. Once you are connected if you are still having an issue with seeing or hearing your practitioner be sure to check that the audio is not muted and video is not turned off. You can fix this by looking at the bottom left hand side of your screen and clicking on the audio and video icons to ensure they have no strike through them.
I’m trying other types of supplements and health protocols whilst seeing you, can you give me more information about these and are they right for me?
If you are following other protocols, taking other supplements or medications and seeing other practitioners it is important that you provide all of this information before or at the very beginning of your appointment. Your health practitioner will not be able to advise on other practitioner recommendations however, they will be able to take this into consideration when making further recommendations within their scope.
How do I book my appointment and where is the consultation?
All appointments are conducted online through Zoom video chat, it is very important that your health practitioner is able to see you using the video option for your consultation. Health practitioners don’t offer appointments over the phone or in-clinic appointments at this point in time.
You can book your appointment online using the below link, if you need any assistance then please email email@example.com
Can I book an appointment if I am pregnant or breastfeeding?
For ethical reasons ATP Science does not test products on pregnant or breastfeeding women. For this reason your health practitioners will not be able to suggest the use of supplements during pregnancy or breastfeeding unless recommending a prenatal supplement. Your health will be able to discuss diet and lifestyle support for you during this time.
Will I only be recommended to use ATP products?
This service is a complementary health service delivered by qualified and registered clinical nutritionists and naturopaths. Your health practitioner will use a holistic model and take into consideration your diet and lifestyle to make recommendations in these areas as well as supplements if applicable. Supplements from the ATP range will be utilised if they will be helpful for your individual situation, if there is something that ATP does not have available and it is identified as being beneficial your practitioner will also prescribe non-ATP products.
We are a family who would like to consult with you. Can we do this together in one appointment?
Our health practitioner would love to help your family work towards sustainable lifestyle changes that will benefit you all.
Each person within the family is a unique individual with unique genes, most likely different symptoms, more often than not different-looking test results, and as such needs to be treated like the individual they are.
Each family member is looked at separately and receives their own health plan. As such each family member needs to have a separate consultation, although this can be done back-to-back if availability permits.
I need more information about this service, who can I talk to?
Please feel free to email firstname.lastname@example.org with any questions or to request further information about the service. If you have a product inquiry that is not related to the health consult service then please email email@example.com and our friendly customer service team will get back to you within 48 business hours.
Where do I get my blood tests done?
It is recommended that you see your general practitioner to allow them to help organise the recommended pathology testing. As our health practitioners offer a complimentary service it can be important for you to discuss these results with your General Practitioner (GP) in combination with your health practitioner.
If you are having issues getting the requested testing through your GP then your health practitioner will be able to help you organise this however, testing when not authorised by a GP, within Australia, will come with out of pocket expenses. It will also be your responsibility to organise an appointment with your GP to discuss the results when necessary. Our health practitioners do not diagnose or treat disease, this is the place of your GP while a qualified health practitioner offers a complimentary service to assist with your health journey.
How often do I need to book in for a follow up consultation?
If discussed during your appointment our team will be in touch within 48 hours to help book your follow up appointment. This appointment will allow our health practitioners to review your progress and protocol moving forward and/or review and discuss test results. If you would like to organise a follow up appointment outside of this please feel free to get in touch via email or you can book this yourself by following the link below. Our health practtiioners encourage you to check in with us to ensure you are continuing to move forward.
Do you provide written reports?
Our health practitioners will not provide written reports containing a detailed outline of the discussion that was had during your consultation. This is to help keep the cost of your appointment down. You will receive an email with your prescription within the 48 hours following your appointment. This will contain lifestyle, diet and supplement recommendations as discussed during your consultation. This email may also include some relevant handouts to help you along your health journey.
Do you provide individualised diet plans?
Our health practitioners don’t offer individualised diet plans as part of our service. They may be able to discuss other nutritionists that may help with diet plans if you feel this will be beneficial to support your protocol and recommendations.
Why have I not received my vital.ly or ATP prescription?
If it has been longer than 48 hours since your appointment and you have not checked your spam/junk mail folder, please do this first as often these emails may get sorted as junk by your mail server. If this is not the case please email firstname.lastname@example.org for further help.
If you have used vital.ly through another practitioner before you will need to change your preferred practitioner to your ATP health practitioner in order for them to successfully prescribe what may have been discussed during your appointment.
Do you provide support in between consultations?
If you have any questions that require immediate attention such as a question around dosage or other information related to your current protocol then please feel free to get in contact via email. email@example.com
My friendly staff will get in contact with you within 48 hours to help clarify any questions that you have :)
Please keep in mind that the team will suggest you book in for a follow up consultation if:
You have a question that is not a simple request.
You have more information that was not discussed during your appointment and your protocol needs altered because of this.
Your request requires further research to be answered.
It is very rare that a reaction to treatment will occur however, just in case, I do like to have a process in place. Please email me with your reaction (firstname.lastname@example.org), it can take up to 48 hours to receive a reply. I am here for you however, due to other time constraints this may not always be as quickly as you would prefer. I assure you that I will endeavour to get back to you as soon as possible. In the meantime I generally recommend to reduce your dosage or stop completely until I can get back to you with some further advice. In case of a medical emergency please see your doctor and/or go to the emergency department.